The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.

Despite a looming funding crisis, SEPTA is reporting record-high customer satisfaction scores. The transit agency released a ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

SEPTA’s timeline includes cutting services by 20 percent beginning Aug. 24. Then, in September, ... and increased customer satisfaction scores in cleanliness and safety. ...

We all have customer service expectations of the companies we deal with. Last week, SEPTA, the public transportation authority in the greater Philadelphia region, fell way short of my expectations.

For the past 15 years I’ve been a faithful SEPTA customer. I’ve used almost every kind of conveyance the Southeastern Pennsylvania Transportation Authority provides — buses, subways, high ...

SEPTA had more than 200,000 views on project websites, collected nearly 30,000 survey responses, conducted in-person conversations with more 10,000 people, and held 56 in-person and 36 virtual ...

Customer should contact the Key Call Center at 855-567-3782 to request a refund for any unused or partially used Transit Passes. Call Center hours are: Weekdays 6:00 AM - 8:00 PM and Weekends 8:00 ...

Service details are also available on the Official SEPTA App, on social media @SEPTA, and customer service representatives are available by phone at 215-580-7800. More from CBS News.