To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

The strongest customer relationships are built on flexibility ... and leveraging new technology tools, businesses can build partnerships that last for decades. The companies that get this right ...

Did you know that 98% of people check their mail daily? Even better, 77% of consumers sort through their physical mail right ...

Among the key changes made to address those complications was the notion of building relationships rather than sales during the crisis. “The customer was dealing with a lot of issues due to COVID-19, ...

Strong customer relationships drive sales, sustainability, and growth, especially in today's economy. Companies that build and maintain excellent customer and client relationships lead the pack, ...

But building a customer pipeline doesn't have ... as well as through customer relationship management (CRM) and direct marketing. With CRM, employees answering incoming calls can know exactly ...

Connected customer experiences Every business ... and people can leapfrog their competition by building better relationships with customers. Over the coming years (starting today), brands will ...

equipped with the right tools and data to make informed recommendations and build customer relationships. In a variety of industries, companies would be empowered to make business and customer ...

As Shoptalk 2025 demonstrated, the future of retail hinges on building authentic, emotional connections with customers through loyalty, engagement and innovative experiences.