Genesys®, a global cloud leader in AI-powered experience orchestration, announced today that Coca-Cola Bottlers’ Sales and Services (CCBSS) is enhanci ...

Consumer response to the discontinuation proved more intense than company executives anticipated, with sustained social media campaigns and customer service inquiries requesting the product’s ...

The North America Coca-Cola Bottling System uses Genesys Cloud to create smarter bot-driven experiences and saves $1 million by reducing technician site visits using video-enabled chat SAN ...

Coca-Cola said it was also experimenting with ways to leverage AI "to improve customer service and ordering as well as point-of-sale material creation in collaboration with its bottling partners." ...

According to Packaging Europe, Coca-Cola Europacific Partners (CCEP) and the Samoa and Tokelau Association of Recyclers (S.T.A.R.) teamed up on the Return and Pay Saturday Initiative.

As its foodservice customers’ total business partner, The Coca-Cola Company has engaged a new strategic partner to support their success. CustomerX.i is a customer intelligence platform that ...

In mid-July, Coca-Cola will bring 30 AI artists on an all-expenses-paid trip to the company’s headquarters in Atlanta. “We want to work with them and create more ideas,” Thakar explained.

Renovation work for a new Coca-Cola Enterprises customer service center has already begun at Eastgate Metroplex. Coca-Cola is taking a 61,850-square-foot space formerly occupied by J.C. Penney Co.