Generative AI represents the next paradigm shift—a fundamental transformation in how software companies approach growth.

Blueshift, the leader in AI-powered customer engagement, today announced the launch of Customer AI Agents that help marketing ...

Engagement metrics are perhaps the most widely tracked group, possibly because these numbers are the easiest to obtain, but they are considered of little use when it comes to measuring return on ...

Artificial intelligence is at the forefront of transforming customer intelligence, enhancing engagement, and optimizing ...

EngageLab , a subsidiary of Aurora Mobile (NASDAQ: JG), is a world-leading omnichannel customer engagement platform. EngageLab leverages cutting-edge technology and robust infrastructure to provide ...

This article will tell you about the VoC metrics that you should focus on, and those you may have been ignoring. The term “Voice of Customer” is a term that was coined by Abbie Griffin and John R.

Deloitte Touche Tohmatsu India LLP has entered a strategic alliance with CleverTap, to help businesses transform their customer engagement strategies through data-driven insights and AI-powered ...

As a response to this challenge, DXL has chosen to consolidate its marketing technologies, including customer identification ... ProTips and detailed financial metrics through its Pro Research ...