An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

AI and machine learning are reshaping how brands interact with their audiences and redefining campaign management, customer ...

Encouraging people to join loyalty programs: Offer a special bonus simply for installing any program tools (such as a browser ...

You'd think customer engagement wouldn't be all that difficult. They're customers, after all. They're already sold enough on your brand to have made a purchase. Now you just need to hang on to them, ...

“What was once a manual, time-consuming process is now automated and ... This transformation extends beyond advertising into customer service and engagement. Choudhuri’s research on SARC ...

Enter RCS (rich communication services). Think SMS but smarter—combining the immediacy of texting with the depth of an app.

According to Verizon's fifth Annual State of Small Business Report, small business owners are eager to leverage technology for greater efficiency and customer engagement. The product encompasses ...

SINGAPORE, April 10, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement, proudly presented its cutting-edge solutions at The MarTech Summit Asia 2025 ...

Contact center specialist Five9 plans to acquire revenue generation platform provider Acqueon in a move to boost its generative AI capabilities and take “customer engagement to a new level ...