In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

In today’s terms, this is known as “customer engagement,” and it can take many forms. It’s the promotion that pops up when a customer passes a store selling a product he’s likely to want ...

You'd think customer engagement wouldn't be all that difficult. They're customers, after all. They're already sold enough on your brand to have made a purchase. Now you just need to hang on to them, ...

The top 5 fastest growing skills that companies in India are hiring for include creativity and innovation (#1), code review (#2), problem solving (#3), pre-screening (#4), and strategic thinking (#5).

At this time of rapid change companies need to accelerate the evolution of their engagement ... customer experience based on the right virtual channel mix, field force soft skills, and data ...

“We built those skills in-store with an eye towards ... paper and other deskbound systems to Concierge and Oracle Customer Engagement CRM for Black Book notes, appointment calendar, market ...