In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

In today’s terms, this is known as “customer engagement,” and it can take many forms. It’s the promotion that pops up when a customer passes a store selling a product he’s likely to want ...

For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

Employee engagement affects retention rates, productivity, customer service and profitability. Gallup said the decline in employee engagement last year cost the world economy $438 billion in lost ...

At this time of rapid change companies need to accelerate the evolution of their engagement ... customer experience based on the right virtual channel mix, field force soft skills, and data ...