We have earlier taken a look at the Customer Experience Improvement Program and seen how a user can opt-out of it easily via the Control Panel. Today, we will see how you can turn off or disable ...

Pan-African operator Orange says it has launched the first-ever 'My Customer, My Boss' initiative simultaneously in its 17 ...

Reaching this level of dexterity may have seemed out of your grasp–until now. A Customer Experience 2.0 program course is available upon request. Contact [email protected] or Michael Keller at ...

Past economic disruptions provide great lessons for leaders on how to effectively navigate these waters by capitalizing on ...

With tariffs rising, dealers can’t control costs—but they can control service. Shep Hyken shares how to elevate the customer ...

To maximize the impact and streamline data collection, Orange collaborated with Gofiled, an emerging startup from the Orange ...

MyRepublic, one of Asia-Pacific's leading digital-first telcos, announced the launch of Pocket Rocket Adventures, an industry ...

In today’s environment, customer experience, CRM, customer service, and speech technologies are more critical than ever to the success of your organization. CX Connect will feature 3 days of ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...

Board has initiated a comprehensive Modernization Plan to transform the parking facilities at Birmingham-Shuttlesworth In ...

‘Through this program, we’re enhancing the incentives ... “For travel and tourism, we’ve built the customer experience that before you get to the resort or hotel, you’re engaging ...