AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Organisations that seize the opportunity to innovate will not only stay ahead of the curve but will also set new benchmarks ...

Discover the best personal CRM tools to manage your relationships and boost productivity effortlessly. Compare and explore your options today.

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...

The CRM market is growing rapidly, driven by cloud adoption, personalization, and AI technologies, with strong demand across various sectors.Pune, March 19, 2025 (GLOBE NEWSWIRE) -- Customer ...

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: Customer Relationship Management (CRM) ...