Firms can document why they won or lost specific pursuits, compile detailed records of past project experiences, build a ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic ... Harry Datwani, a principal at Deloitte Digital, adds that many clients he talks with have tried AI ...

For decades, the pharmaceutical industry has been defined by groundbreaking medical discoveries. But today, some of it ...

CaixaBank and Salesforce, a leading company in Customer Relationship Management (CRM) technology solutions, have signed an agreement to jointly advance artificial intelligence projects for the digital ...

Key growth factors include are increasing need for customized customer experience, enhanced business efficiency, and higher customer involvement. Next-generation technologies such as AI ...

Balaji Bodicherla's insights into data modeling innovations highlight the transformative impact of structured CRM ...

In turn, TELUS Digital will incorporate Zendesk's customer relationship management (CRM) and call center as a service (CCaaS) ...

Cathay United Bank once again dazzled international audiences, sweeping six awards from the Retail Banker International, a ...

Telus Digital Experience announced a new strategic collaboration with Zendesk (ZEN). The relationship reflects Telus Digital’s broader strategy ...

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: Customer Relationship Management (CRM) ...