Key Points Total Quality Management is integral for an organization to run as effectively as possible. Utilizing AI within TQM has several benefits, including enhanced data analysis. ...

Data management has been changing rapidly in the era of generative and agentic AI, with even more change from the vendors ...

While remote oversight offers efficiency and flexibility, maintaining exceptional service standards remains a challenge ...

To deliver consistent service, you need unified standards across all channels including voice, chats, and emails.

LONDON —Synamedia has launched the Quortex Switch SaaS-based multi-CDN management tool designed to optimize streaming costs, ...