The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.

Despite a looming funding crisis, SEPTA is reporting record-high customer satisfaction scores. The transit agency released a ...

SEPTA says riders are happier and crime is declining, as transit officials advocate for additional state funding to avoid a ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

For the past 15 years I’ve been a faithful SEPTA customer. I’ve used almost every kind of conveyance the Southeastern Pennsylvania Transportation Authority provides — buses, subways, high ...

We all have customer service expectations of the companies we deal with. Last week, SEPTA, the public transportation authority in the greater Philadelphia region, fell way short of my expectations.

SEPTA had more than 200,000 views on project websites, collected nearly 30,000 survey responses, conducted in-person conversations with more 10,000 people, and held 56 in-person and 36 virtual ...

SEPTA is ending free parking for its riders and phasing fees back in beginning Monday, Sept. 23. Fees will be reinstated at all SEPTA-owned surface lots and garages by Wednesday, Nov. 6.

Service details are also available on the Official SEPTA App, on social media @SEPTA, and customer service representatives are available by phone at 215-580-7800. More from CBS News.