In today’s fast-paced business world, your call center is often the first touchpoint between your brand and your customer. That means your call center software isn’t just a tool—it’s the backbone of ...

In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

In today’s always-on world, your customers expect immediate answers—anytime, anywhere. But hiring agents to stay online 24/7 can be expensive, inefficient, and impossible for most businesses. So how ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

Business Process Outsourcing (BPO) companies can greatly enhance their efficiency, customer service quality, and operational costs by integrating AI-powered call centers. Rather than replacing humans, ...

Rwanda has a well-established telecommunication sector, with over 10 million mobile phone users. Internet penetration is at 64%, driven by mobile broadband. USSD is widely used for banking, mobile ...

Botswana has a well-established telecommunication sector, with over 4 million mobile phone users in a population of around 2.4 million, indicating high mobile penetration. Internet penetration is also ...