Most companies think they are doing win-loss analysis when they are actually relying on internal opinions, anecdotes or ...

Fiserv, a Fortune 500 fintech firm, has adopted AI-powered surveys to improve customer experiences.It can now solve for ...

While you think you may have failed, being aware of these hard truths and doing something about them is the best approach for ...

While both changes were controversial and sparked criticism, it sounds like the latter of those changes was actually in response to customer feedback. Before making the change to assigned seating ...

GameStop shares sunk Thursday after its plan to sell debt in an effort to fund purchases of bitcoin raised some questions on Wall Street. The video game retailer announced a private offering of $1 ...

Send your questions in the box at the top of the page - and at 4pm tomorrow they'll get through as many as they can. That's it for this week's Q&A - watch it back here That's it for this week's ...

The 360-degree feedback process can happen in multiple ways. A company can internally generate the metrics relevant to them, formulate questions for each one, and then select the employees to be ...

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