Find out about John Hillen's book "The Strategy Dialogues," which reached the top of several Amazon best-seller lists.

Retail Kung Fu is Howard’s new guidebook that outlines “creative ways to keep your customers, employees, management, and owners happy, and competitors unhappy,” Howard said. Within the pages of the ...

Gupta, Sunil, and Donald R. Lehmann. Managing Customers as Investments: The Strategic Value of Customers in the Long Run. Wharton School Publishing, 2005. (2006 winner of the annual Berry-AMA book ...

management, and owners happy, and competitors unhappy,” Howard said. Within the pages of the book, readers will find: Practical tips on customer service, employee engagement, and more Ways ...