Recently, loyalty programs have been heavily emphasized as a way to drive guest retention, however, the key to building ...

Running a plumbing business requires more than just fixing leaky pipes or unclogging drains. Today’s customers expect fast ...

Another downside is that customer loyalty built by discounts is extremely fragile. Price-motivated customers are highly ...

Authentic advocacy is everything, and generating it starts with internal operations and authentic brand building.

To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

Customer retention is a high-value differentiator for automotive dealerships. The economics are clear: retaining existing clients is cheaper.

Bloomreach, the agentic platform for personalization, today announced a new research report conducted with EMARKETER, "The Power of Trust and Emotions in Building Customer Loyalty." Surveying more ...

The sweeping new tariffs are Trump’s promise to free the U.S. from foreign dependence. In reality, they'll trap American ...

On today's Inside Automotive, Tom Druzynski, Director of Service Operations at West Herr Auto Group, discusses how to boost ...