In 2025, customers are constantly moving between the physical and digital worlds. QR codes are the bridge that allows ...

For most businesses, referring to clients as numbers or alphanumeric codes is standard. But it also strips the clients of ...

In today's fast-paced digital landscape, businesses are constantly seeking innovative ways to enhance customer interactions ...

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

Enhanced Multi-Location Management: Franchises and multi-location businesses can efficiently manage marketing automation, ...

This panel discussion, part of the 2025 Outstanding Independents Summit, examines the best ways for small operators to keep ...

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

"Our research shows that firms that combine scalability with personalization see stronger engagement, more meaningful client interactions and ultimately, better business outcomes. The ON24 ...

Utilities, developers, regulators and others will come together next month to learn and share best practices as data centers ...

Customer segmentation is no longer static. AI is making it faster, sharper and more human by turning real-time data into real ...