HMRC has announced plans for a new SaaS CRM platform to manage citizen tax interactions, and a preliminary market engagement ...

An earlier report from the National Audit Office (NAO), a spending watchdog, found that customers phoning in with inquiries ...

Logistics organisations should ideally implement real-time tracking and alerts, and can do this by using GPS, IoT, and ...

Think back to booking a hotel stay or dining at a restaurant just ten years ago. You probably called the hotel directly, made ...

Siloed data refers to information trapped within separate systems. The nature of the UK's financial advice market means that ...

Epoch, the leading employee experience platform, has been selected by Salesforce, the leading global AI customer relationship management (CRM), to enhance its employee engagement strategy. Salesforce ...

Predictions about the demise of middle management aren’t new. But with the rise of AI and a trend toward flatter ...

DIDWW, a global telecom provider of fully compliant two-way SIP trunking services to operators and businesses, has further ...

IBM has announced plans to invest $150 billion in the United States over the next five years to boost the economy and cement ...

Following expansion across six Southwestern states while quickly becoming the highest-velocity multipack, Grupo Jumex® and ...