The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...

As companies continue the push toward greater productivity and efficiency, they must ensure security doesn't get in the way, ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across channels, according to research from Blackchair. This shortfall highlights a ...

Beusker, who was named "Nature Photographer of the Year 2023" at the International Photography Awards, takes his wildlife photos exclusively in black and white."In black-and-white photography, no ...

A selection of your pictures of Scotland sent in between 4 and 11 April. Send your photos to [email protected]. Please ensure you adhere to the BBC's rules on photography that can be ...

It does not necessarily reflect the view of The Herald. Pictures of the aftermath of a serious crash involving five police cars on the A1, which closed the road for hours, have emerged.

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

Simple web-based address book and contact manager with user authentication, logging and API functionality built in pure PHP, also with a supported Docker environment.