MPs have criticised HM Revenue and Customs (HMRC) for splurging £100m on senior staff while cutting back on helpline workers.

Intel opened its Intel Foundry Direct Connect customer-focused event Tuesday in San Jose with a keynote by CEO Lip-Bu Tan, ...

The role of agentic AI has grown rapidly over the past several months as organizational leaders seek ways to accelerate AI Transformation. We firmly believe that Agents + Copilot + Human Ambition can ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Latest Enhancements to the 8x8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity  CAMPBELL, Calif. – April 29, ...

Communication is a lifeline in moments of crisis. Natural disasters, weather events, and infrastructure failures often cause ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

Security experts have issued a fresh warning to all PayPal account holders, urging them to be vigilant. The widely-used ...

Don't limit yourself to the thumbs-down emoji when you don't like something. Try the face vomiting emoji, instead.

The post contains 261 new customer stories, which appear at the beginning of each section of customer lists. The post will be ...

If your bank account is closed, you should act quickly to protect your finances. The most important steps are to contact the ...

Less than 1% of all returns filed between 2013 and 2021 had been audited as of the end of fiscal year 2023, according to IRS ...