MPs have criticised HM Revenue and Customs (HMRC) for splurging £100m on senior staff while cutting back on helpline workers.

Intel opened its Intel Foundry Direct Connect customer-focused event Tuesday in San Jose with a keynote by CEO Lip-Bu Tan, ...

The role of agentic AI has grown rapidly over the past several months as organizational leaders seek ways to accelerate AI Transformation. We firmly believe that Agents + Copilot + Human Ambition can ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Latest Enhancements to the 8x8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity  CAMPBELL, Calif. – April 29, ...

Communication is a lifeline in moments of crisis. Natural disasters, weather events, and infrastructure failures often cause ...

Security experts have issued a fresh warning to all PayPal account holders, urging them to be vigilant. The widely-used ...

Don't limit yourself to the thumbs-down emoji when you don't like something. Try the face vomiting emoji, instead.

If your bank account is closed, you should act quickly to protect your finances. The most important steps are to contact the ...

If you’ve received a text claiming you owe unpaid tolls, you’re not alone. Over 60,000 complaints were made to the FBI’s Internet Crime Complaint Center last year about unpaid toll scams. People all ...

Barry Cooper, president of the NICE CX division, told CMSWire that AI contact center software will soon automate most customer interactions — efficiently resolving issues, offering proactive ...

Anjelica Huston has revealed her secret battle with cancer, RadarOnline.com can report. The 73-year-old star of The Addams Family said she's now "in the clear," and has a new outlook on life ...