As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

The QKS Group SPARK Matrix provides competitive analysis and ranking of the leading Customer Communication Management (CCM) software vendors.Smart ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Management reaffirmed 2025 weather-adjusted load growth guidance of 2.5% to 3.5%, supported by industrial customer demand. Long-term load growth guidance of 3% through 2029 was reiterated, reflecting ...

Our picks for the providers with the best personal loans are LightStream, SoFi Bank, PenFed Credit Union, Discover Bank and ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management ...

With 300 employees, the Bengaluru hub is poised to drive the next generation of platform capabilities for Nextiva’s ...

Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

New Data Analyzes 31 Million Reviews Across 226,500+ Business Locations, Revealing What Separates Reputation Leaders from Laggards SALT LAKE CITY — April 24, 2025 — InMoment®, the leading provider ...

BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will ...

Reggie Scales at Vonage describes how misusing AI is undermining organisations’ communications strategies (and how to fix it) ...