As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

The QKS Group SPARK Matrix provides competitive analysis and ranking of the leading Customer Communication Management (CCM) software vendors.Smart ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Discover How Soothen Pain Relief Cream Combines Natural Anti-Inflammatory Ingredients to Support Fast, Targeted Relief from ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Management reaffirmed 2025 weather-adjusted load growth guidance of 2.5% to 3.5%, supported by industrial customer demand. Long-term load growth guidance of 3% through 2029 was reiterated, reflecting ...

Our picks for the providers with the best personal loans are LightStream, SoFi Bank, PenFed Credit Union, Discover Bank and ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management ...

With 300 employees, the Bengaluru hub is poised to drive the next generation of platform capabilities for Nextiva’s ...

Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

Over my forty years or so in and around dealing rooms and financial markets, I have heard many theories as to how to approach that problem and have settled on a process that has worked for me.