E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX ...

The webinar will feature global keynote speaker Dominic Black, director of research services at Cavell, and Christopher ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

The training seeks to explore best practices, innovative strategies and latest trends in customer care, while at the same ...

Silent churn is one of the biggest threats to small businesses, often going unnoticed until it significantly impacts revenue.

An article by Irina Tatarinova, Brand Director at Flowwow From Instagram-driven shopping to WhatsApp business groups, ...

In the digital age, businesses are always looking for the best way to reach their audiences. This has opened the doors for email marketing solutions that deliver powerful engagement and retention ...

Microsoft shared four effective ways to use AI agents and discussed how to measure their value in your organization.

Being a nursery owner today requires not just an understanding of plant science but also consumer psychology, digital ...

S&T Bancorp reported strong Q1 2025 results with growth across key metrics, maintaining asset quality while positioning for ...

My mother was a nurse—a community health nurse cum midwife. Therefore, I grew up around clinics and hospitals. While friends ...