And I've walked into quick-service restaurants and been greeted with "Next customer in line!"— when I was the only customer ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

Click to discover why fostering employee loyalty is the crucial first step in building a devoted customer base that will ...

Positive customer experiences, consistent product quality and long-term brand familiarity drive greater loyalty, a ...

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO ...

When loyalty becomes unaffordable, people will make tough choices ... Consider which products are most integral to customer acquisition and loyalty and protect those price points at the expense ...

Recently, loyalty programs have been heavily emphasized as a way to drive guest retention, however, the key to building ...

Consumers who prioritize privacy are facing higher grocery bills as major supermarket chains increasingly tie discounts to ...

In the world where every brand is trying to stand out, how your product looks on the outside is just as important as what’s ...

Encouraging people to join loyalty programs: Offer a special bonus simply for installing any program tools (such as a browser ...

If you're like millions of people, you've probably got at least one Apple product in your life -- whether it's an iPhone, MacBook, Apple Watch or all three. Apple has mastered the art of ...

It’s a tax on brand loyalty. For decades, brands have cultivated customer devotion not just by selling products, but by standing for something. Millions of consumers proudly wear their favorite ...