And I've walked into quick-service restaurants and been greeted with "Next customer in line!"— when I was the only customer ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO ...

Encouraging people to join loyalty programs: Offer a special bonus simply for installing any program tools (such as a browser ...

Consumers who prioritize privacy are facing higher grocery bills as major supermarket chains increasingly tie discounts to ...

In the world where every brand is trying to stand out, how your product looks on the outside is just as important as what’s ...

AI is providing brands new ways to create deeply personal, engaging experiences at scale, redefining how they interact with ...

Recently, loyalty programs have been heavily emphasized as a way to drive guest retention, however, the key to building ...

Brand loyalty matters in the major appliance industry. There are countless options to choose from. Still, many consumers ...

Positive customer experiences, consistent product quality and long-term brand familiarity drive greater loyalty, a ...

If you're like millions of people, you've probably got at least one Apple product in your life -- whether it's an iPhone, MacBook, Apple Watch or all three. Apple has mastered the art of ...