What’s the difference between CRM and FSM? Learn how CRM manages customer relationships while FSM optimizes field service operations.

For example, you might invest in a collaboration tool for your contact center to automatically sync data from your customer relationship management (CRM ... service strategy around a prioritization ...

A bad customer service experience can completely derail your relationship with a brand ... Here are some of the most common examples: Poor queue management leads to long waits before customers can ...

AI is accelerating the evolution of customer relationship ... the AI systems themselves can help orchestrate the most efficient use of human expertise. For example, Fluss envisions an AI ...

To help organizations accomplish these goals and deliver better business outcomes, Microsoft Dynamics 365 brings together a complete customer relationship management (CRM ... within seven weeks of ...