HIGH RIVER, Alberta, April 02, 2025 (GLOBE NEWSWIRE) -- Western Financial Group ("Western") today announced that Chief Executive Officer Grant Ostir unveiled a transformative growth strategy following ...

8x8 JourneyIQ Empowers Businesses to Evaluate and Manage Customer Interactions from Start ... to drive CX metrics across the entire organization. "Businesses often complain about having too ...

Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

You’ll want to hang on to the top talent who deliver consistent results. Bad customer service experiences make this task harder. The reputation of your organization rubs off on your employees. They’ll ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...

As one of the service industry’s premier events, Field Service Palm Springs brings together global leaders in customer success, service, and support for dynamic sessions, hands-on workshops ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Your agent may have provided a satisfactory resolution, but what about the journey they facilitated? Developing a consistent customer service voice ensures your team provides better experiences. Tone ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.