AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

A key achievement in Sudheer’s career has been the deployment of AI technologies that have drastically improved efficiency in ...

This year will see businesses transition from experimentation with artificial intelligence (AI) to full-scale implementation, as they work towards a future where humans and agents drive customer ...

Customer Relationship Management (CRM) systems have evolved into essential tools for businesses, storing vast amounts of sensitive customer data. In his researc ...

Verizon is the first and only carrier in the industry offering new and existing customers a three-year price lock guarantee on all myPlan and myHome network plans. Customers don’t have to take any ...