For end-user support, channels included phone, email, chat and self-service via IT service management (ITSM) tools, while data center operations have monitoring tools and event management tools ...

Robert Handfield is the Bank of America Distinguished Professor of Operations and Supply Chain Management at North Carolina State University’s Poole College of Management in Raleigh, North Carolina.

Volunteers passed each individual book down the line until it reached the final person, who placed it on a shelf in its new ...

Standardizing your company’s approach can pay off. Here’s how. Sign up for The Daily Alert - Stay on top of our latest content with links to all the digital articles, videos, and podcasts ...

The rise in price pressures will prove short-lived, according to a survey of economists. Still, inflation will likely persist above the Federal Reserve’s 2% target through next year. As pricing ...

November 25, 2024 • Books We Love returns with 350+ new titles handpicked by NPR staff and trusted critics. Find 12 years of recommendations all in one place — that's nearly 4,000 great reads.