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Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

Here’s what business leaders looking to implement GenAI into their contact centers need to know. Helpful human agents listen, understand, propose, and act—but often, these agents are hard to ...

China built hundreds of AI data centers to catch the AI boom ... Caiwei Chen OpenAI’s new image generator aims to be practical enough for designers and advertisers What’s new?

Fox Valley Metro Police received information from the National Center for Missing and Exploited Children about Verkuylen. A search of his phone found about 785 images and 1,450 videos. For the ...

Just days after OpenAI launched its most advanced AI image generator to date, a social media trend imitating the work of Japanese animation company Studio Ghibli is demonstrating both the ...

When most people interact with AI, whether they’re typing a prompt or generating images, they assume a certain level of privacy. It feels like a conversation between you and the AI only.

Placing a preschool or day care center in a building can help sell the development to the community. It also makes the city stronger. By James Barron Good morning. It’s Monday. Today we’ll ...

A Minecraft Movie may have been panned by critics, but not only have audiences given it an impressive 88% score on review ...

National Grid, which owns the high-voltage electricity grid in England and Wales, is rebuilding it in a government-backed drive to attract investment and tackle climate change. The underground ...