Adding words to our chatbot can apparently cost tens of millions of dollars. But some fear the cost of not saying please or ...

The high-tech marketplace provides not only customer service challenges, but also the tools to help companies conquer ...

PHOENIX – When it comes to artificial intelligence, being polite can be expensive, according to an Arizona computer science expert.

We won’t list individual names in the event that we should miss someone, but to all involved - from the dispatcher to the folks doing traffic control at the LZ - we thank you for your efficiency and ...

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