Over 10 years ago, when life became hard, Ellen Webster set out to bring in some light, one handwritten letter at a time.

We received an invitation. We had been involved in the girls’ lives since they were 10. We always tried to treat them equally ...

Include the customer's name at the top of the note (i.e., "Dear Chloe.") This will make the thank you note seem more personal and less like a standard form letter.

Miss Manners is certain that your heartfelt gratitude, in the form of a gracious and appreciative handwritten letter, will be ...

I recently posted a query asking to borrow a piece of equipment for an upcoming surgery, and someone graciously responded.

"I’d like to include a token of my gratitude ... but have no idea what, since this person is a stranger to me." ...