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Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

Abhishek Singh is a expert in Operational Support Systems (OSS), with a career spanning from the 3G era to today’s AI-powered ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management ...

Global master data management has become a critical enabler for enterprises adopting the global business services operating ...

BHUBANESWAR: Utkal Hospital has roped in Salesforce, a leading service provider for artificial intelligence (AI) in customer ...

(NYSE:CRM) offers Customer Relationship Management (CRM) technology that brings companies and customers together. The ...

New research from Bain & Company finds that 70% of companies are failing to effectively integrate their sales plays into ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...