Customers at North Carolina's Division of Motor Vehicles are waiting longer in lines that are often far away from home, while ...

Sweeping reports released Monday by State Auditor Dave Boliek offer the clearest and disturbing view yet of how the agency ...

Kelley Mack, an American TV actress who appeared in AMC’s “The Walking Dead,” “9-1-1” and “Chicago Med,” died on Aug. 2. She ...

Pyrtle is backing a bill to help with the DMV backlog. The bill allows drivers who come in simply to get a REAL ID to change ...

A Mobile ID is the digital equivalent of a physical driver’s license. It's already in use in more than a dozen states. The ...

Employees, per state audit staff, say they experience burnout, security risks, and inadequate training. The agency is also ...

On Friday, Channel 9 reported that the state auditor released preliminary results in June that said staffing for the DMV is ...

North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? “It can happen quick,” he said.

CHARLOTTE, N.C. (WBTV) - DMV woes continue across the Tar Heel State from increased wait times for customers to a decrease in employee morale. The Office of the State Auditor just wrapped up two ...

Despite the state auditor’s office recommending a split between the DMV and NCDOT, the NCDOT said it disagrees with the recommendation and claimed “enhanced collaboration” between the two is ...

The North Carolina Office of the State Auditor (OSA) has released two audits of North Carolina’s Division of Motor Vehicles (DMV). The reports – including a per ...

We want to be a premier customer service organization.New sights set for the DMV. What a state audit reveals about the organization, and how the commissioner pl ...