Richmond has contracted with two consulting firms to investigate both the water crisis and the city's emergency response to it. Why it matters: It's one step closer to residents finding out what really happened and why social media seemed to know about the water running out hours before officials informed the public.

Past inspections cited Richmond water plant for deteriorating equipment Inspection reports obtained by CBS 6 revealed that Richmond's Department of Public Utilities has been previously cited for failures related to its emergency planning and deteriorating equipment.

Richmond Department of Public Utilities Director April Bingham resigned a week after water outages paralyzed Virginia‘s capital city. The water outages began last week when a winter storm battered the Old Dominion and there was a power outage at the city’s water treatment plant.

How a meager snowstorm could cripple Richmond's water supply for six calendar days is still being investigated. Here's a timeline of how the events unfolded.

The city is giving further insight into what went wrong with Richmond’s reservoir system on Monday, leaving residents in and around Richmond with little to no water.

During an interview with Richmond Mayor Danny Avula Wednesday, reporter Tyler Layne pressed Avula about what led to Bingham's resignation and whether Avula believed the water crisis was preventable.

Gov. Glenn Youngkin announced Monday that the state has already launched an investigation into last week’s water crisis in Richmond through the Virginia Department of Health’s Office of Drinking Water,

Richmond's recent water crisis exposed major issues in the city's aging water infrastructure, including outdated equipment and emergency plans. A storm-induced power outage caused widespread service failures,

Richmond officials have selected an engineering firm to investigate the city’s water crisis earlier this month, according to mayor Danny Avula.