If your business is still using basic ringtone, it’s time for an upgrade to Interactive Voice Response (IVR). Here's why ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

Business Process Outsourcing (BPO) companies can greatly enhance their efficiency, customer service quality, and operational costs by integrating AI-powered call centers. Rather than replacing humans, ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

In today’s digital age, insurance companies must embrace innovative communication tools to enhance customer experience, reduce operational costs, and maintain a competitive edge. WhatsApp is one of ...

Building a Call Center in Africa is not easy, finding the write partner can be challenging. Thankfully, Helloduty is always on the edge of development. Tatu City is a 5,000-acre mixed-use Special ...

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient without the need for a live agent. It ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

In the Democratic Republic of Congo (DRC), the telecommunication sector is a key part of daily life with more than 44 million mobile phone users as of recent data. Internet penetration stands at ...

Morocco's telecommunication landscape is marked by significant mobile phone usage, with over 46 million mobile subscriptions. The country's internet penetration rate is strong, with approximately 80% ...