The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. In an afternoon statement, the bank said it was still restoring systems that had been taken offline due to a technical issue with a third-party vendor.
The company said a technical issue with a third-party vendor was to blame for a disruption with deposits and payment processing that stretched into the weekend.
A third-party technology provider blamed a power outage for an issue that prevented Capital One customers from using various services.
Capital One on Thursday warned customers it is experiencing a technical outage affecting account services, deposits and payment processing.
The Consumer Financial Protection Bureau has filed suit against Capital One for allegedly misleading customers about its high-interest savings accounts.
Capital One customers have been unable to access their direct debits, leaving them unsure how they will be able to pay their bills and other essential expenses.
Thousands of Capital One users are still reporting issues of the financial corporation being down, impacting direct deposit and other services.
Technical issues at Capital One are causing problems with accounts, deposits and payment processing.