And I've walked into quick-service restaurants and been greeted with "Next customer in line!"— when I was the only customer ...

AI is providing brands new ways to create deeply personal, engaging experiences at scale, redefining how they interact with their customers. Leading companies are combining AI-driven insights and ...

Recently, loyalty programs have been heavily emphasized as a way to drive guest retention, however, the key to building ...

Another downside is that customer loyalty built by discounts is extremely fragile ... Breaking free of being discount-driven enables you to build stronger and more valuable customer relationships.

QSRs relied heavily on discounts and value menus to attract customers grappling with rising costs. While these strategies ...

Authentic advocacy is everything, and generating it starts with internal operations and authentic brand building.

In today’s fast-paced and highly competitive retail environment, building a loyal customer base and maintaining consistent sales growth are at the core of business success. While traditional methods ...

Personalization is taking on greater importance as travel companies look to build customer loyalty and improve customer experience. This report provides an insight into key trends, challenges ...

Creating a customer-first culture is a deliberate process that requires cross-functional commitment. Fintech companies that ...

Blackbird describes its Flynet payment service as a layer-three transaction protocol built on Coinbase’s Base. Diners can use it to pay for meals at the table via Blackbird’s app, as well as to redeem ...