A decent strategy will keep your clients from running into the arms of a competitor for a while, but a top-notch retention plan will inspire your customer base, solidify loyalty, and create buzz ...

Recently, loyalty programs have been heavily emphasized as a way to drive guest retention, however, the key to building ...

In today’s fast-paced and highly competitive retail environment, building a loyal customer base and maintaining consistent sales growth are at the core of business success. While traditional methods ...

As Shoptalk 2025 demonstrated, the future of retail hinges on building authentic, emotional connections with customers through loyalty, engagement and innovative experiences.

Customer retention is a high-value differentiator for automotive dealerships. The economics are clear: retaining existing clients is cheaper.

To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

For decades, brands have cultivated customer devotion not just by selling products, but by standing for something. Millions ...

Instead of being your primary customer retention and acquisition tools ... Switching to a value-based loyalty strategy enhances your brand perception and protects profitability by building ...

On today's Inside Automotive, Tom Druzynski, Director of Service Operations at West Herr Auto Group, discusses how to boost ...

This survey of 19 multi-select questions was developed by Bloomreach and fielded by EMARKETER in January 2025. Bloomreach and ...

customer retention becomes even more valuable. Brands that invest in relationship-building during this period through personalized experiences, loyalty programs, and superior customer service may ...

Building trust with consumers ... the marketers surveyed use personalized marketing in loyalty programs and find it effective for customer retention. From personalized product recommendations ...