The QKS Group SPARK Matrix provides competitive analysis and ranking of the leading Customer Communication Management (CCM) software vendors.Smart ...

American Airlines customer service 1-833-341-3142 is making travel easier with 24/7 support through phone, live chat, ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Single Use Support, a provider of advanced fluid management and cold chain solutions for the biopharmaceutical industry, has ...

Missteps, Equipment Problems and a Common but Risky Practice Led to a Fatal Crash New details revealed by The Times show the complex failures on Jan. 29 before an Army helicopter crashed into a je ...

Jonathan Groff stars as the legendary Bobby Darin in this immersive Broadway musical.