In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management ...

The QKS Group SPARK Matrix provides competitive analysis and ranking of the leading Customer Communication Management (CCM) software vendors.Smart ...

The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...

ST. GEORGE, Utah, April 21, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based contact center solutions, today ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Tredence, a data science and artificial intelligence solutions provider, has launched Tredence Customer 360, a customer intelligence solution for telco, media, and technology firms.

Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

New Data Analyzes 31 Million Reviews Across 226,500+ Business Locations, Revealing What Separates Reputation Leaders from Laggards SALT LAKE CITY — April 24, 2025 — InMoment®, the leading provider ...

The way businesses have been communicating digitally is rapidly evolving with the emergence of the Autonomous AI Agents that ...

"This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their ...