In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

American Airlines customer service 1-833-341-3142 is making travel easier with 24/7 support through phone, live chat, ...

Discover How Soothen Pain Relief Cream Combines Natural Anti-Inflammatory Ingredients to Support Fast, Targeted Relief from ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Management reaffirmed 2025 weather-adjusted load growth guidance of 2.5% to 3.5%, supported by industrial customer demand. Long-term load growth guidance of 3% through 2029 was reiterated, reflecting ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management ...

With 300 employees, the Bengaluru hub is poised to drive the next generation of platform capabilities for Nextiva’s ...

Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

Learn more about whether Elastic N.V. or RingCentral, Inc. is a better investment based on AAII's A+ Investor grades, which compare both companies' key financial metrics.

BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will ...

Reggie Scales at Vonage describes how misusing AI is undermining organisations’ communications strategies (and how to fix it) ...