A Gallup survey finds employees' sense of commitment and connection to their jobs is slipping among North American workers, particularly among managers. The region once led the ratings worldwide.

BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will ...

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

AI and machine learning are reshaping how brands interact with their audiences and redefining campaign management, customer ...

Pegasystems has long been considered a leader in BPM and a smaller player in CRM. Management sizes the market at $60 billion-$70 billion, which includes both CRM and BPM. We note that the Pega ...

Encouraging people to join loyalty programs: Offer a special bonus simply for installing any program tools (such as a browser ...

Oberoi Realty CIO Pankaj Pandit shares how AI, cloud, IoT, and data analytics are transforming customer experience, project ...

The problem? 61% of these same marketers say it’s their biggest challenge. This gap exists because most aren’t implementing ...

LONDON, Ontario, April 15, 2025. ("Aduro" or the "Company") (Nasdaq: ADUR) (CSE: ACT) (FSE: 9D5), a clean technology company using the power of chemistry to transform lower value feedstocks, like wast ...

Customer 360 connects fragmented customer data to deliver real-time insights, hyper-personalization, and predictive intelligence that drive engagement, retention, and revenue growth. The Tribune ...

Genuine engagement needs a human-like touch. This is what allows businesses to understand what the customer actually needs. It’s about making the conversation feel real, useful, and personal.

And in 2025, that might be the most powerful tool of all. Close180 is an AI systems company dedicated to helping service and tech businesses automate their sales and customer engagement processes. By ...