In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

You'd think customer engagement wouldn't be all that difficult. They're customers, after all. They're already sold enough on your brand to have made a purchase. Now you just need to hang on to them, ...

and a customer facing team that has the skills and processes to work as an integrated team with an orchestrated approach to customer engagement. About the author Sarah Rickwood has 26 years ...

Ultimately, when a brand becomes ingrained in a customer’s daily habits, the loyalty program is at its most robust, which propels a virtuous and optimized cycle of customer engagement.

Employee engagement affects retention rates, productivity, customer service and profitability. Gallup said the decline in employee engagement last year cost the world economy $438 billion in lost ...