Abhilash has consistently demonstrated his ability to build and lead high-performing global teams, foster innovation, and steer complex, multi-million-dollar digital transformation initiatives.

Employee engagement affects retention rates, productivity, customer service and profitability. Gallup said the decline in employee engagement last year cost the world economy $438 billion in lost ...

A Gallup survey finds employees' sense of commitment and connection to their jobs is slipping among North American workers, particularly among managers. The region once led the ratings worldwide.

Are you looking for high-pay customer service jobs you can do from home? Work at home customer service jobs are fairly p ...

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

Government contractors lose billions annually on contracts they should have won due to one simple, fixable mistake, writes BD ...

Mobile advertising company Liftoff is bringing together inspirational women from across the mobile industry to share their stories. In this series, we’ll explore their achievements, the challenges ...

Are you struggling to stand out in the digital world? A digital marketing expert plays a crucial role. This blog will guide you through their responsibilities and the skills they need. Keep reading ...

This will enable the brand to deliver contextual, real-time engagement that enhances the overall customer experience. With a rich legacy of making celebrations memorable through thoughtful gifts ...

AI Agent Assist: Supporting Agents Before, During, and After Every Interaction AI Agent Assist is designed to support agents across the full customer engagement lifecycle by surfacing real-time ...

Ultimately, when a brand becomes ingrained in a customer’s daily habits, the loyalty program is at its most robust, which propels a virtuous and optimized cycle of customer engagement.

With such a community-minded focus, it comes as no surprise that Klotz cites customer service as their strongest selling point. “We’re hyper focused on customer service, and we’re a company ...