And I've walked into quick-service restaurants and been greeted with "Next customer in line!"— when I was the only customer ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

QSRs relied heavily on discounts and value menus to attract customers grappling with rising costs. While these strategies ...

Positive customer experiences, consistent product quality and long-term brand familiarity drive greater loyalty, a ...

AI is providing brands new ways to create deeply personal, engaging experiences at scale, redefining how they interact with their customers. Leading companies are combining AI-driven insights and ...

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO ...

Recently, loyalty programs have been heavily emphasized as a way to drive guest retention, however, the key to building ...

When loyalty becomes unaffordable, people will make tough choices ... Consider which products are most integral to customer acquisition and loyalty and protect those price points at the expense ...

In the world where every brand is trying to stand out, how your product looks on the outside is just as important as what’s ...

Consumers who prioritize privacy are facing higher grocery bills as major supermarket chains increasingly tie discounts to ...

Encouraging people to join loyalty programs: Offer a special bonus simply for installing any program tools (such as a browser ...