Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Mike Clifton, CIO turned CEO of the global customer solutions business, offers advice to CIOs on how to get started with AI.

Canon’s expansion in India has long moved beyond traditional imaging, having ventured into healthcare, education and ...

Ford Motor Company and Ford Motor Credit Company will release first-quarter 2025 financial results at 4:05 p.m. ET on Monday, ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new products, as well as showcasing its Zendesk Resolution Platform ... agents handle ...

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business ...

Global digital business support system (BSS) market is flourishing because of the increasing focus on providing personalized and seamless customer experiences, enhancing operational efficiency, and ...

Srinivasa Rao Karanam has really made a name for himself by connecting AI and automation in the realm of data management systems.

Hundreds of applications were whittled down to an egg carton of AI startups, the event breaking the usual pitch mould.

Insurers can use GenAI to elevate different use cases, from streamlining critical business functions to optimizing financial ...