Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

The President of the High Court has confirmed a €393,512 fine on Waystone Fund Management (IE) Limited (WFM) for failing to respond adequately to red flags and conflicts of interest in the ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker.

"The only metric that matters in customer service is resolution. The Zendesk Resolution ... In the coming months, Zendesk will launch IT Asset Management to help companies track and manage the ...

LAS VEGAS, March 26, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at ...

This technique layers high-resolution thermal infrared imagery (with a resolution of 1 km) onto low-resolution but all-weather microwave data. The model gradually merges these layers to produce a ...

To help organizations accomplish these goals and deliver better business outcomes, Microsoft Dynamics 365 brings together a complete customer relationship management (CRM ... service reps to ...

The comprehensive survey highlights distinctive regional trends across the property-management landscape ... Property professionals demonstrated high levels of optimism about AI integration ...

The repair and maintenance service offered by Buick dealers is good enough to win well above-average customer satisfaction ... a surprisingly high number, though in more than a quarter of ...

Ben Engel at the Biozentrum of the University of Basel were able to create high-resolution images of the respiratory chain directly inside cells at a resolution never achieved before. "Our data ...