We recently published a list of 10 AI Stocks on the Move. In this article, we are going to take a look at where Salesforce, ...

It is important to begin by identifying the SMS opted-in audience you are trying to engage and send valuable messaging ...

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major ...

Investment management company Vulcan Value Partners recently released its first-quarter 2025 investor letter. A copy of the letter can be downloaded here.

Success in today’s highly competitive automotive industry relies on a well-integrated operation, optimized management processes, and understanding the customer deeply. Modern dealerships face ...

Product executives from SugarCRM and Freshworks explain how generative AI is reshaping CRM by enhancing productivity, ...

Discover how integrating 3CX VoIP with your CRM system can elevate your customer service experience. Learn how seamless ...

In today’s business world, where the customer is put first, both large and small organizations are investing in CRM ...

ServiceNow's acquisition of Logik.ai represents the company's continued strategic expansion into the CRM space, while furthering its vision of becoming the enterprise ‘orchestrator of AI’ ...

But also, as the system learns ... business and provide more seamless customer experience.” As for how these CRM capabilities tie into ServiceNow’s service management capabilities, Schneider ...

This "service-as-a-software" model makes professional-grade services accessible and affordable to a much wider audience.